Payment & Checkout

Q. How do I check out?

Once you have added your items to the basket, click on the cart tab on the top right corner. It will have a full summary of all the items added, scroll to the bottom and select the Check-out button. Fill out all the information requested for your delivery and the payment details and then select the continue to shipping button. You will receive an email confirmation of your order once everything is complete.

Q. What credit card/debit cards do you accept for payment?

We accept the following payment methods: credit cards Visa, MasterCard ,Apple Pay, and Cash on Delivery or Card on delivery . If any payment is done by cash on delivery there is an extra charge of AED 20 

Q. How do I get a receipt?

You will receive an email with the order confirmation that summarises your order and the payment details

General

How can I contact The Goods Collective & Co?

You can contact us via the following methods: 

Email: info@thegcco.com

Phone call: 04 329 0075

WhatsApp: +971 52 6425 040

Shopping Basket

Q. How do I view what’s in my shopping Basket?

To view the content of your Basket, click on the trolley where it says cart at the top right of the screen.


Q. How do I add items to my basket?

Select your item , it will redirect you to the product page, select your quantity and then select Add to Cart tab. Your item will be available to view in the cart. 

There is also an option for a quick buy: on the product page, select the option Buy it Now. This will take you directly to the payment page. 


Q. How do I remove items from my basket?

Go to your Basket by clicking on the trolley button on the top right side of your screen. To remove an item, click on Remove icon on the line below. The item will be removed from your basket.


Q. How do I change the quantity of a particular item in my basket?

Go to your Basket by clicking the cart button on the top right side of your screen. To change the quantity of an item in your Basket, select the (-) to make the quantity less, or (+) to make the quantity more. Once changed, your subtotal amount will change automatically and it will reflect the correct amount.  

Shipping

Q. Where do you deliver to? 

Dubai, Sharjah, Abu Dhabi, Ajman, RAK, UAQ, and Al Ain; expect remote areas in the UAE.


Q. Is there a minimum order for free delivery? 

Yes, it varies by Emirate

EMIRATE AED 20 SHIPPING FEE ON ORDER VALUE OF FREE SHIPPING ON ORDER VALUE OF
DUBAIAED 1 - AED 149.99 AED 150 +
SHARJAHAED 1 - AED 199.99AED 200 +
ABU DHABIAED 1 - AED 249.99AED 250 +
AJMANAED 1 - AED 199.99AED 200 +
RAKAED 1 - AED 249.99AED 250 +
UAQAED 1 - AED 249.99AED 250 +
AL AINAED 1 - AED 249.99AED 250 +
FUJAIRAHAED 1 - AED 249.99AED 250 +

Returns & Refunds

Q. How do I view what’s in my shopping Basket?

To view the content of your Basket, click on the trolley where it says cart at the top right of the screen.


Q. How do I add items to my basket?

Select your item , it will redirect you to the product page, select your quantity and then select Add to Cart tab. Your item will be available to view in the cart. 

There is also an option for a quick buy: on the product page, select the option Buy it Now. This will take you directly to the payment page. 


Q. How do I remove items from my basket?

Go to your Basket by clicking on the trolley button on the top right side of your screen. To remove an item, click on Remove icon on the line below. The item will be removed from your basket.


Q. How do I change the quantity of a particular item in my basket?

Go to your Basket by clicking the cart button on the top right side of your screen. To change the quantity of an item in your Basket, select the (-) to make the quantity less, or (+) to make the quantity more. Once changed, your subtotal amount will change automatically and it will reflect the correct amount.  

Cancelation Policy

An order is eligible for cancellation if the order is not yet dispatched for delivery. You will be able to cancel the order by contacting us on info@thegcco.com or contacting us on +971526425040. Please note that once you place the order there is only a limited period of time (i.e. before it is dispatched) during which you will be able to cancel the order. If you have paid with our online payment gateway, you will be charged a 2.5% bank fee for cancellations. If your order has been dispatched and you want to cancel, a delivery fee will be charged ad you will need to follow the return policy for this.

Shipping

Q. Where do you deliver to? 

Dubai, Sharjah, Abu Dhabi, Ajman, RAK, UAQ, and Al Ain; expect remote areas in the UAE.


Q. Is there a minimum order for free delivery? 

Yes, it varies by Emirate

EMIRATE AED 20 SHIPPING FEE ON ORDER VALUE OF FREE SHIPPING ON ORDER VALUE OF
DUBAIAED 1 - AED 149.99 AED 150 +
SHARJAHAED 1 - AED 199.99AED 200 +
ABU DHABIAED 1 - AED 249.99AED 250 +
AJMANAED 1 - AED 199.99AED 200 +
RAKAED 1 - AED 249.99AED 250 +
UAQAED 1 - AED 249.99AED 250 +
AL AINAED 1 - AED 249.99AED 250 +
FUJAIRAHAED 1 - AED 249.99AED 250 +

Returns & Refunds

We undergo a strict quality control process before products are dispatched from our

warehouse. Should a product no longer be available between the time of placing

your order and the time of delivery, we will contact you to arrange for a refund or

replace it with similar products. Refunds will be done only through the Original Mode of Payment.


Q. How do I return products?

We only accept returns if the item is damaged, wrong or is defective. Returns are

subject to approval and can take 3-5 days. Once it has been reviewed we will offer a

replacement item. Any claims will need to be registered within 8 hours of delivery

any claims beyond 8 hours will not be valid. Please contact info@thegcco.com to put in your request.

Cancelation Policy

An order is eligible for cancellation if the order is not yet dispatched for delivery. You will be able to cancel the order by contacting us on info@thegcco.com or contacting us on +971526425040. Please note that once you place the order there is only a limited period of time (i.e. before it is dispatched) during which you will be able to cancel the order. If you have paid with our online payment gateway, you will be charged a 2.5% bank fee for cancellations. If your order has been dispatched and you want to cancel, a delivery fee will be charged ad you will need to follow the return policy for this.